Membership Manager
About the Role
The Membership Manager is responsible for delivering outstanding customer service and maximising Membership sales. You’ll be responsible for delivery of key Membership initiatives and line managing the Membership Team. You’ll also be a member of the Safeguarding Team and Behavioural Support Team.
About Membership
‘First impressions count’ have never been more important for our Membership Team. Often the first point of contact for families when contacting us about their child places on Kings Camps, from making a booking, enquiring about places they’ve booked over the phone or online or simply wanting to know about what we do.
You are the voice of our members. A large part of the role is to ensure that we listen to our members and ensure that their feedback – good or not so good – is heard across the organisation and that they have a positive experience in their interactions with us!
About You
We’re looking for you to have at least 2 years’ experience in a customer service role, experience in a sales role is preferable, be good at chatting (and listening!) and have a high level of written communication with attention to detail and numerical skills to analyse data, be a great team player and have an excellent level of computer skills (e.g. Microsoft Office). Experience of SEND/ additional needs and safeguarding would be desirable, but not essential.
For someone to be successful with us, they need the ‘Kings Factor’ – energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of Kings Active Foundation. You must have eligibility to work in the UK.
Rewards and Benefits
If the above isn’t enough to tempt you to join us, here’s a few key things you may want to know.
The important part
- Our People: Work with a like-minded, dedicated, and passionate team that shares our mission — to get children active, having fun, and learning together.
- Salary: From £32,000 per annum, depending on experience.
- Pension: Enhanced pension with 5% employer contributions and Group Life Assurance Scheme.
- Holiday: Starting at 25 days per annum (FTE) plus statutory holidays, rising to 30 days (FTE) after 5 years’ service.
- Work Patterns: Full time (37.5 hours per week) between 8am–6pm, Monday to Friday, with flexibility during peak demand times.
- Location: S10 Sheffield and home working
- Training: Includes a bespoke onboarding plan, market-leading Safeguarding training, and a free disclosure check as part of safer recruitment
The little extras
-
Meetings: Weekly Monday Morning Meetings (MMM) and Quarterly Briefs to stay connected and develop your skills.
-
Celebrations: Monthly socials with our famous Friday Quiz, plus quarterly awards for those living our values.
-
Our Offices: Lovely leafy suburb of Sheffield, with free parking, bike storage, good public transport, and shops & cafés nearby.
-
Perks & Discounts such as free holiday programme places for your kids (if you’re at that stage in life 😉), cycle scheme, travel & social opportunities and discounts and rewards, including charity worker benefits
Does this sound like a team you’d like to be part of?
An office you’d like to work at? An organisation with a vision you sign-up to? Here’s how to start your journey to a career at Kings.
Application Process:
- Email your CV, along with a few words about why you’re a good fit with us to sophie.machent@kingsactive.org
- Deadline: we’ll review applications on an ongoing basis, please apply as early as possible.
The recruitment process consists of:
- Video screening call – an informal chat with one of our friendly team
- In-person interview – at our Sheffield HQ with a couple of our team. Details of the interview specific to the role will be provided in advance.
About Us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together.
We’re experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable and inspire others to deliver activity programmes.
We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
Want to know more about the amazing organisation you’re interested in working for? Click here.
Other vacancies
We have a number of vacancies available across the organisation. If this role isn’t quite the right fit for you, you can view details of all other roles on our Careers page.
Get in touch
To find out more about how we can work with you to deliver inspiring programmes, please get in touch.
